Thank you so much for your feedback and we truly appreciate your continued support.

Thank you so much for the kind words. We are happy to hear that you were pleased with your order.

I can completely understand your frustration and concern. Unfortunately, I don't see any notes in our system showing where this item was received back by us but I do see a ticket open on the matter. Did you use the prepaid mailing label we sent to return the item? If not, can you provide me with the tracking number so that we can see where this print was received by us or in route to us. I simply need to verify this information and we can send out a replacement or issue a refund immediately. We just don't have record of the return being sent back to us but we do have an open RMA case regarding your issues and we definitely want to resolve this matter as soon as possible.