Cancellation policy
Purchase Options Cancellation Policy
Last updated: September 30, 2026
Pre-Orders
Some items are available for pre-order before they are in stock. Pre-order items are clearly marked on the product page, and the estimated ship date is shown before you buy. Unless the product page says otherwise, the full price is charged when you place your order.
Estimated Ship Dates and Delays
Ship dates for pre-order items are estimates based on information from our artists and suppliers. If we cannot ship your pre-order by the estimated date, we will notify you by email with a revised ship date. You may then choose to cancel your pre-order for a full refund or keep your order and wait for the new date. If you do not respond, we will keep your order open unless the delay exceeds 30 days past the original estimate, in which case we will cancel and refund your order unless you tell us you want to keep waiting.
Cancelling a Pre-Order
- You may cancel a pre-order at any time before it ships for a full refund, including any shipping charges paid.
- To cancel, email [email protected] with your order number, or call (800) 525-7249.
- Refunds are issued to your original payment method, typically within 5 to 10 business days, depending on your bank.
- If we are unable to fulfill a pre-order, for example because an item is discontinued, we will cancel it and issue a full refund.
Mixed Orders
If your order contains both pre-order and in-stock items, we may ship the in-stock items first and send the pre-order items when they arrive, at no extra shipping cost to you.
After Your Pre-Order Ships
Once a pre-order item ships, our Returns and Refund Policy applies, including the 30-day return window.
