Easy Self-Serve Returns Instructions

 

Request your return online in just a few clicks

We've made returning items easier than ever! You can now submit return requests directly through your customer account - no need to contact us first.

How to Request a Return

1

Access Your Account

  • Click the Account link in our store menu, or
  • Use the customer accounts link in our footer
2

Log In (No Password Required!)

  1. Enter your email address and click Continue
  2. Check your email for a 6-digit verification code from our store
  3. Enter the verification code on our website
3

Submit Your Return Request

  1. Once logged in, click "Request Return" for the order you want to return
  2. If your order has multiple items, select which items you want to return
  3. Choose your return reason from the dropdown menu
  4. Add any additional notes or details about your return
  5. Click "Request Return" to submit

What Happens Next?

📧 Instant Confirmation

You'll receive an email confirmation that we've received your return request

👀 Quick Review

Our team will review your request and send you an approval or decline notification

📦 Easy Shipping

If approved, we'll email you return shipping instructions and a prepaid return label (when applicable)

💰 Fast Refund

Once we receive your returned item(s), we'll process your refund

Why You'll Love Self-Serve Returns

Available 24/7

Submit returns anytime, day or night

No Phone Calls

Handle everything online at your convenience

Faster Processing

Streamlined system gets you refunds quicker

Order History

Easy access to all your previous purchases

Important Information

  • You can only request returns for orders that have been fulfilled or partially fulfilled
  • Return requests with more than 250 items need to be split into separate requests
  • Returns are subject to our refund policy

Need Help?

If you have trouble accessing your account or submitting a return request, please don't hesitate to contact us. We're here to help make your return experience as smooth as possible.